613-501-3530

 Frequently Asked

Sugarlace

We've gathered some of our more common questions here. If you don't see your question, we'll be happy to answer it for you. Just give us a call.

Q: How much do your cookies cost?

A: Our prices are based on the size and design of the cookie. Prices start at $3.00 per cookie for a regular sized (about 3 inch) cookie with two icing colours. There is an additional charge of $0.25 per cookie if you would like them individually packaged in cello bags.

Q: How much notice do you need to complete an order?

A: As each order is made from scratch, booking space for each week is limited. We regularly take bookings months in advance and we also have customers who receive monthly orders. We encourage our customers to pre-order to avoid disappointment.

Q: Will you create a custom design for my order?

A: The designs we offer are shown in our Photo Gallery. New designs may be available, but are on a case by case basis. Creating new designs is a very time consuming process, therefore, dependent on our schedule and are of the designer's choice. We will work with you around preferred colours and the nature of your occasion. We also post new designs from time to time, particularly for our seasonal specials.

Q: Do you have a minimum order requirement?

A: Yes. We have a minimum order requirement of one dozen cookies. There are times throughout the year when we offer Seasonal Gift Boxes. These sets may contain a smaller number of cookies and are offered for limited times.

Q: Can I send you a picture of the cookies I like and have you make them?

A: Please, no. The designs we offer are limited to our own. Cookie design is like any other art form and we won't copy another artist's work. If you have seen pictures on Pinterest, Etsy, or any other cookie artist's site, we would kindly ask you to support the artist that created those designs and order directly from them. 

Q: Do you ship?

A: Not at this time.

Q: Do you deliver?

A: Yes. For orders of one dozen or more, we offer free delivery within the area indicated on the map below. There may be times we can deliver to other areas as well, however, we may charge a small fee. Feel free to contact us with any delivery questions you may have.